Tourist Information Bollendorf

Dear guests,

from January 5, 2026, the Tourist Information Bollendorf will be on winter break and will remain closed until February 28 inclusive.

During this time, we are also limited in our phone availability. If you cannot reach us personally by phone, please leave us a message on the answering machine. We will call you back as soon as possible. Alternatively, you can send us your questions, requests, or suggestions via email at info@felsenland-suedeifel.de. You will also receive a prompt response here.

On the Carnival days, we will interrupt the winter break and open on February 13, 14, and 16, 2026, from 09:30 AM to 12:30 PM for you.

Please use our brochure box. Here you will find informative flyers about hiking and the region.

We wish you a pleasant and relaxing stay in the Felsenland Südeifel.

Some information on accessibility are listed below. For detailed information please see the evaluation report.

• The name or logo of the facility is clearly recognizable from the outside.
• There is no information in easy language.
• Information is not displayed with pictograms or images.

Some information on accessibility are listed below. For detailed information please see the evaluation report.

• The alarm is clearly visible in the entire building.
• There is no audio induction loop system at the counter.
• An outgoing emergency call in the elevator is confirmed audibly.

Some information on accessibility are listed below. For detailed information please see the evaluation report.

• Assistance dogs are allowed in relevant areas/rooms.
• The entrances are visually rich in contrast.
• Almost all evaluated and usable areas for the guest are well illuminated, i.e. bright and glare-free.
• The signage is designed in clearly legible and contrasting font.
• An outgoing emergency call in the elevator is confirmed audibly. The break position is not announced by spoken commands. The operating controls are not visually rich in contrast but tactilely detectable.
• The staircase is not visually contrasting, but has a handrail on one side.
• Information is not available in Braille or prismatic font.

All areas relevant for testing meet the quality criteria of the label "Accessibility certified - accessible for people with walking disabilities".

Some information on accessibility are listed below. For detailed information please see the evaluation report.

• There is one marked parking space for people with disabilities (parking space size: 350 cm x 550 cm).
• The bus stop "Sauerstaden" is 150 m away.
• The building is steplessly accessible via the back entrance.
• All evaluated rooms and facilities available to the guests are steplessly accessible.
• The consultation room is accessible via a step or an 86 cm ramp with a 19% gradient.
• The elevator to the event room measures 112 cm x 140 cm.
• All evaluated passageways/doors available to the guests are at least 90 cm wide.
• The counter is at its lowest point 77 cm high.

Public toilet for people with disabilities

• The manoeuvring spaces are:
  in front of the door 150 cm x 144 cm;
  in front of the toilet and the washbasin 200 cm x 125 cm;
  right of the toilet 90 cm x 70 cm, no manoeuvring space on the left.
• There are grab rails available on the right and left of the toilet. The grab rail on the right of the toilet can be flipped-up.
• The sink is wheelchair compatible. The mirror can be seen while standing or sitting.
• An alarm trigger is available.

• Certified in the period: April 1, 2025 to March 31, 2028
• Accessibility checked